Frequently Asked Questions (FAQs)

Why store medical records on Medisha?

Medisha is a service to store and securely share personal medical records. We recommend keeping your records on Medisha for the following reasons:

• Freedom from bulky folders to carry everywhere
• All your records are in once place (on the cloud)
• Easy to sort, organize and search your medical file
• Cannot be misplaced, lost or destroyed easily
• Secure sharing with doctors who are registered
• Share health records with people close to you for help in case of emergency
• Access them anytime anywhere using your smartphone or laptop

Is it safe to upload medical documents on the cloud?

It is safer to store your medical documents on Medisha than keeping them in a paper file folder. Briefly we ensure your privacy through following:

• All medical records on Medisha are secured within user accounts. No private information is published.
• You decide what to share and with whom using your account and settings. We don't take any decisions on your behalf. Once the purpose of sharing is accomplished, you can also discontinue access of others to your shares.
• We use industry standard SSL/TLS 1.2 (256 Bit) encryption for all your communication with Medisha site to prevent inadvertant snooping.
• We also follow industry standard practices for information security and the strict government guidelines for protecting privacy.

For details on how we ensure that you can access your records when needed as well as save them from unnecessary exposure please go through our Privacy Policy. However we do recommend that you follow standard best practices when using Medisha like using strong passwords, signing out and not sharing password with others.

How do I get my documents online?

If you have a recent smartphone with 5 MP or better camera, you can add your documents via your smartphone. You can either choose to click a single picture or select multiple files already on your smartphone. If you do not have a smartphone, you can use a laptop or tablet to upload scanned images. We are also working on automatic uploads via email.

What devices does Medisha support?

Medisha is designed on current web standards (HTML5/CSS/Javascript) that are supported on a wide variety of devices. We have verified that the following browsers work:

• Internet Explorer 11+, Edge, IE Mobile
• Chrome and Chrome for Android
• Safari and iOS Safari
• Firefox
• Opera and Opera Mini
• UC Browser for Android

If you come across an OS/browser combination that doesn't work for you, please share your feedback with us and we will fix it.

How do I send my records with my doctor?

You can share your records with your doctor using his/her e-mail address. While viewing the folder you want to share, click on the Share button and add your doctor's e-mail address. The doctor will receive a notification and if registered, will be able to access your records.